FAQ

How can I contact Lumalite Lamps? You can reach us by email at info@lumalitelamps.com. Our customer support team is happy to assist you with any questions regarding your order, products, or general inquiries.

Do you ship worldwide? No, we exclusively offer shipping across Canada at this time to ensure a tailored experience for the Canadian market.

Where are the products shipped from? To ensure global availability of our unique designs, orders are dispatched from our international distribution centre. Lumalite Lamps handles all customs clearance and import duties, so the price you see at checkout is the final price you pay.

Can I modify or cancel my order? To ensure fast processing, any changes or cancellations should be requested within 24 hours of placing your order. After this time, modifications may not be possible as the order may already be in processing or shipment.

Which payment methods do you accept? We accept VISA, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, UnionPay, and PayPal. All payments are processed securely using encrypted systems.

When will my order be processed? Orders are processed Monday through Friday within 1–3 business days. Shipping typically occurs on the business day following order processing.

How long does delivery take? Estimated transit time is 7-10 business days. Total delivery time (handling + transit) is typically 8–13 business days. Please note that these are estimates and can vary due to external factors like weather or courier delays.

What if I do not receive my order? If your order has not arrived within 35 days from the shipment date, you are eligible for a full refund or a replacement. Please contact us at info@lumalitelamps.com for assistance.

How can I return an item? To initiate a return, please email us at info@lumalitelamps.com. Return requests must be approved before sending any items. Please note that our registered office in Ottawa is not a return centre; we will provide you with the correct return address upon approval.

When will I receive my refund? Once the returned item is received and inspected, refunds are processed within 7 business days. The refund will be issued to your original payment method.